At Elsie in Naples, we carefully curate limited-quantity collections and many one-of-a-kind pieces from designers around the world. We sincerely appreciate your support of our small boutique.
If your regular-priced purchase is not quite right, we are happy to offer an exchange or store credit within 7 days of delivery. We do not offer refunds.
To be eligible for an exchange or store credit, merchandise must:
Be unworn, unwashed and in its original condition
Have all original tags attached
Be free of perfume, makeup, deodorant or other signs of wear
Be accompanied by the original receipt or order confirmation
Shipping charges are nonrefundable, and customers are responsible for return shipping costs unless an item arrives damaged or we made an error with the order.
All merchandise purchased at a discount of 20% or more, including purchases made during our 20% Off Sitewide Sale, is considered FINAL SALE.
Final-sale merchandise is not eligible for return, exchange, refund or store credit.
This policy applies to all discounted clothing, jewelry, earrings, handbags, hats, accessories, home goods and other merchandise included in the promotion.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can assist you promptly.
For customer service, exchanges or questions regarding your order, please contact us at:
concierge@elsieinnaples.com
(239) 877-7708
All in-store purchases are final sale.
If you have any questions about sizing or styling before making your purchase, our team is always happy to assist you in finding the perfect piece.
or call the boutique at (239) 877-7708
